Terms of Service

Effective Date: May 22, 2026  |  Last Updated: May 22, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Jet's Pizza ("Company," "we," "us," or "our"), the owner and operator of the website located at pizzajets-eat.rest (the "Website") and all related food services offered therein.

By visiting our Website, creating an account, placing an order, subscribing to any promotional communications, or otherwise interacting with our digital or physical services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

These Terms apply to all visitors, users, registered customers, and any other persons who access or use our services, whether through the Website, mobile application, telephone, or any other channel made available by the Company.

You represent and warrant that you are at least 18 years of age, or if you are between the ages of 13 and 17, that you have obtained verifiable parental or legal guardian consent before using this Website or placing any order. The Company does not knowingly collect information from children under the age of 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information.

If you are using the Website or services on behalf of a business entity, you represent and warrant that you have the legal authority to bind that entity to these Terms, and all references to "you" shall include both you and that entity.

2. Description of Services

Jet's Pizza operates as a food service business offering customers the ability to browse our menu, place orders for pizza and related food products, schedule deliveries or pickups, and interact with promotional content through the Website pizzajets-eat.rest.

Our services include, but are not limited to:

• Online Ordering: Customers may place orders for food products including pizzas, sides, beverages, desserts, and promotional bundle deals through our Website or designated ordering channels.
• Delivery Services: We may offer delivery to designated service areas. Delivery availability, timeframes, and minimum order requirements are subject to change without prior notice.
• Carryout/Pickup: Customers may place orders for in-store or curbside pickup at participating locations.
• Promotional and Loyalty Programs: From time to time, we may offer special deals, coupons, loyalty rewards, or promotional campaigns, which are subject to their own terms and conditions in addition to these Terms.
• Customer Accounts: Users may register for an account on our Website to facilitate faster ordering, order history tracking, and access to exclusive member benefits.
• Informational Content: We provide nutritional information, allergen disclosures, menu details, and other food-related content for customer reference purposes.

We reserve the right, at our sole discretion, to modify, suspend, or discontinue any aspect of our services at any time without prior notice. The Company shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

All food products are subject to availability. Menu items, pricing, ingredients, and allergen information may vary by location and are subject to change. Customers with severe food allergies should contact their local Jet's Pizza location directly before placing an order, as we cannot guarantee a completely allergen-free environment.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Website and services, you agree to:

• Provide accurate, current, and complete information when creating an account, placing an order, or communicating with us.
• Maintain the confidentiality of your account login credentials and notify us immediately if you suspect any unauthorized access to your account.
• Use the Website and services solely for lawful, personal, and non-commercial purposes unless expressly authorized by us in writing.
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of the Website and services.
• Ensure that any payment information you provide is accurate, authorized, and belongs to you or that you have express permission from the cardholder to use such payment information.
• Be present at the designated delivery address at the agreed delivery time, or alternatively arrange for an authorized adult to receive the order on your behalf.
• Treat our employees, delivery drivers, and customer service representatives with respect and courtesy at all times.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following activities in connection with your use of our Website or services:

• Using the Website for any unlawful purpose or in violation of any applicable local, state, national, or international law or regulation.
• Attempting to gain unauthorized access to our systems, servers, databases, or user accounts through hacking, password mining, or any other means.
• Uploading, transmitting, or distributing any viruses, malware, spyware, ransomware, or any other harmful or disruptive code.
• Scraping, crawling, or using automated tools to extract data from our Website without our prior written consent.
• Submitting false, fraudulent, or misleading orders or payment information.
• Placing orders with no intent to receive or pay for them (order fraud).
• Harassing, threatening, intimidating, or abusing our employees, contractors, delivery personnel, or other customers.
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity.
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of our Website or services without express written permission from the Company.
• Interfering with or disrupting the integrity or performance of the Website or the data contained therein.
• Circumventing, disabling, or otherwise interfering with security-related features of the Website.
• Using the Website to send unsolicited commercial communications (spam) to any third party.
• Engaging in any activity that places an unreasonable or disproportionately large load on our infrastructure or servers.

We reserve the right to investigate any suspected violations of these prohibitions. If we believe a violation has occurred, we may, at our sole discretion, suspend or terminate your account, cancel any pending orders, report the activity to law enforcement authorities, or pursue any other legal remedies available to us.

4. Account Registration and Security

Certain features of our Website may require you to register for an account. When you register, you agree to provide truthful, accurate, current, and complete information and to update such information promptly if it changes. You are solely responsible for maintaining the confidentiality of your username and password and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account or any other breach of security at [email protected]. The Company will not be liable for any loss or damage arising from your failure to protect your account credentials. We reserve the right to disable any user account at any time, at our sole discretion, if we believe you have violated these Terms.

5. Ordering, Payment Terms, and Cancellation

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the selected food products at the listed prices. All orders are subject to acceptance by the Company. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product description, or suspected fraud.

You will receive an order confirmation via email or text message once your order has been accepted. This confirmation does not constitute a final acceptance of your order but rather an acknowledgment that we have received it. Orders may still be cancelled at our discretion after confirmation if issues arise.

5.2 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices listed do not include applicable taxes, delivery fees, or service charges, which will be calculated and displayed at checkout prior to final purchase confirmation.

We make every effort to ensure that prices on our Website are accurate. However, in the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and notify you of the error. You will have the option to reorder at the correct price or receive a full refund.

5.3 Payment Methods

We accept major forms of payment including credit cards, debit cards, and other payment methods as listed on our Website at the time of checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that such payment information is accurate.

All payment transactions are processed through secure third-party payment processors. The Company does not store full credit card numbers on its servers. Please review the privacy policy of our payment processor for information about how your payment data is handled.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has begun. If you experience a problem with your order, such as receiving an incorrect item, a missing item, or a food quality concern, please contact us within 24 hours of receiving your order at [email protected]. We will review each complaint on a case-by-case basis and may offer a replacement, credit, or refund at our sole discretion.

5.5 Promotional Codes and Coupons

Promotional codes, coupons, and discount offers are subject to their own specific terms and conditions, which will be stated at the time of issuance. Promotional codes may not be combined with other offers unless expressly stated. We reserve the right to revoke or modify any promotional offer at any time.

6. Delivery Terms

Delivery availability is subject to the service area of your nearest Jet's Pizza location. Estimated delivery times are approximate and may vary due to factors including order volume, traffic conditions, weather, and other circumstances beyond our control. The Company is not liable for delays in delivery caused by circumstances outside of our reasonable control.

You are responsible for providing an accurate and complete delivery address. We are not responsible for failed deliveries resulting from incorrect or incomplete address information provided by you. If a delivery cannot be completed due to your absence or an incorrect address, you may not be entitled to a refund for that order.

7. Intellectual Property Rights

The Website and all content, features, and functionality thereon — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall design and layout of the Website — are the exclusive property of Jet's Pizza or its content suppliers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The Jet's Pizza name, logo, trade dress, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal, non-commercial use only. This license does not include the right to:

• Modify or copy the materials on our Website.
• Use the materials for any commercial purpose or for any public display (commercial or non-commercial).
• Attempt to decompile or reverse engineer any software contained on our Website.
• Remove any copyright or other proprietary notations from the materials.
• Transfer the materials to another person or "mirror" the materials on any other server.

If you believe that your intellectual property rights have been violated by content on our Website, please contact us at [email protected] with a description of the alleged infringement.

8. User-Generated Content

If you submit reviews, comments, feedback, suggestions, photos, or any other content to our Website or through our social media channels ("User Content"), you grant the Company a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

You represent and warrant that you own or control all rights to the User Content you submit, that the content is accurate, that it does not violate these Terms, and that it will not cause injury to any person or entity. The Company has no obligation to monitor, edit, or remove User Content, but reserves the right to do so at its sole discretion.

9. Disclaimers and "As-Is" Basis

THE WEBSITE AND ALL CONTENT, SERVICES, AND PRODUCTS AVAILABLE THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

THE COMPANY DOES NOT WARRANT THAT:

• The Website will be uninterrupted, timely, secure, or error-free.
• The results that may be obtained from the use of the Website will be accurate or reliable.
• The quality of any products, services, information, or other material purchased or obtained by you through the Website will meet your expectations.
• Any errors in the Website will be corrected.

Nutritional, allergen, and ingredient information provided on our Website is for general informational purposes only and may not be completely accurate due to menu changes, regional variations, and preparation methods. Customers with food allergies or dietary restrictions should exercise caution and contact their local store directly before placing an order.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you in its entirety.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL JET'S PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, SUBCONTRACTORS, SUPPLIERS, OR SUCCESSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, or goodwill.
• Business interruption or loss of business opportunity.
• Personal injury or property damage arising from your use of our services or products.
• Any unauthorized access to or alteration of your transmissions or data.
• Statements or conduct of any third party on the Website.
• Any other matter relating to the Website or our services.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE OR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY DURING THE SIX (6) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU IN FULL.

11. Indemnification

You agree to defend, indemnify, and hold harmless Jet's Pizza and its officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your use or misuse of the Website or services.
• Your violation of any applicable law or regulation.
• Any User Content you submit, post, or transmit through the Website.
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or contractual rights.
• Any fraudulent, negligent, or wrongful act or omission by you.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without our prior written consent.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by the Company. These links are provided for your convenience and informational purposes only. The Company has no control over the content, privacy policies, or practices of any third-party websites or services and assumes no responsibility for them.

We strongly encourage you to review the terms of service and privacy policies of any third-party websites you visit. Your access to and use of such third-party websites is governed solely by the terms and conditions of those websites. The inclusion of any link does not imply endorsement by the Company of the site or any association with its operators.

13. Privacy and Data Protection

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission (FTC) Act with respect to unfair or deceptive acts or practices in commerce.

By using our Website, you consent to the collection and use of your information as described in our Privacy Policy. If you are a California resident, you have specific rights regarding your personal information, including the right to know, right to delete, and right to opt-out of the sale or sharing of personal information. Please refer to our Privacy Policy for full details.

14. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or related to them, your use of the Website, or our services shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to conflict of law principles.

To the extent that any legal action is permissible under these Terms, you agree to submit to the personal and exclusive jurisdiction of the courts located in the United States. You waive any objection to the laying of venue of any such proceeding in such courts and waive any objection that such courts are an inconvenient forum.

Notwithstanding the foregoing, the Company reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of the Company's intellectual property rights or other proprietary rights.

15. Dispute Resolution and Arbitration

15.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or to the use of the Website or services ("Dispute"), informally by contacting us at [email protected]. We will attempt to resolve the Dispute informally by contacting you via the email address associated with your account. If a Dispute is not resolved within thirty (30) days after the initial notice, either party may proceed to binding arbitration as set forth below.

15.2 Binding Arbitration

Except for claims that qualify for resolution in small claims court, any Dispute that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

You agree that any arbitration shall be limited to the Dispute between you and the Company individually. To the full extent permitted by law: (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class-action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

15.3 Exceptions to Arbitration

Notwithstanding the above, either party may seek relief in a court of law for: (a) claims that may be brought in small claims court; (b) claims for injunctive or other equitable relief to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights; or (c) any other claims where arbitration is prohibited by applicable law.

15.4 Waiver of Jury Trial

YOU AND THE COMPANY HEREBY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVE ANY RIGHT EITHER PARTY MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY LITIGATION ARISING OUT OF, UNDER, OR IN CONNECTION WITH THESE TERMS.

16. Term and Termination

These Terms of Service shall remain in full force and effect for as long as you continue to access or use our Website or services. The Company reserves the right, in its sole discretion, to terminate or suspend your access to the Website and services, with or without notice, for any reason, including but not limited to:

• Your breach of any provision of these Terms.
• Your violation of any applicable law or regulation.
• Fraudulent, abusive, or otherwise illegal activity on your part.
• Circumstances beyond our reasonable control that make continued provision of services impractical.

Upon termination, your right to use the Website and services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation: ownership provisions, warranty disclaimers, indemnity provisions, limitation of liability, dispute resolution, and governing law sections.

You may also terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not release you from any obligations incurred prior to termination, including outstanding payment obligations.

17. Changes to These Terms

The Company reserves the right, at its sole discretion, to modify, update, or replace any part of these Terms of Service at any time. When we make material changes to these Terms, we will notify you by:

• Updating the "Last Updated" date at the top of this page.
• Posting a notice on our Website.
• Sending an email notification to the email address associated with your account (where applicable).

It is your responsibility to review these Terms periodically. Your continued use of or access to the Website or services following the posting of any changes constitutes your acceptance of those changes. If you do not agree to the modified terms, you must discontinue using our Website and services.

We will not make changes that are retroactively applicable to disputes that have already arisen between you and us prior to the date of such changes.

18. Severability

If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable under any applicable law or is so held by applicable court decision, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. The invalidity, illegality, or unenforceability of any particular provision shall not affect the validity, legality, or enforceability of the remaining provisions of these Terms, which shall remain in full force and effect.

The failure of the Company to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of the Company.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by the Company on the Website, constitute the entire agreement between you and Jet's Pizza with respect to your use of the Website and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter.

No modification to these Terms shall be effective unless it is in writing and signed by an authorized representative of Jet's Pizza. These Terms shall not be interpreted against the Company solely because the Company drafted them.

20. Force Majeure

The Company shall not be liable for any failure or delay in performance of its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, governmental actions, war, terrorism, civil unrest, strikes or labor disputes, fire, flood, power outages, interruption of internet service, or failure of third-party service providers.

In such circumstances, the Company's obligations shall be suspended for the duration of the force majeure event, and we will use commercially reasonable efforts to resume normal operations as soon as practicable.

21. Accessibility

Jet's Pizza is committed to making its Website accessible to individuals with disabilities in compliance with applicable law, including the Americans with Disabilities Act (ADA). If you experience any difficulty accessing or using our Website due to a disability, please contact us at [email protected] and we will make reasonable efforts to provide you with assistance or an alternative means of accessing the information or completing a transaction.

22. Electronic Communications

When you use our Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on our Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

If you have opted in to receive marketing or promotional communications, you may opt out at any time by following the unsubscribe instructions included in each communication or by contacting us directly at [email protected].

23. Contact Information

If you have any questions, concerns, complaints, or comments regarding these Terms of Service or any aspect of your use of our Website or services, please do not hesitate to contact us using the information provided below:

We will make every effort to respond to your inquiry within 5 to 7 business days. For urgent matters regarding food safety or allergic reactions, please contact your local Jet's Pizza store directly or call emergency services if necessary.