Privacy Policy

This Privacy Policy describes how Jet's Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and safeguards your personal information when you visit our website at pizzajets-eat.rest, place orders online, use our mobile applications, or otherwise interact with our food services and digital platforms. Please read this policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

We are committed to protecting your privacy and handling your personal data in a transparent, secure, and responsible manner, in full compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and all other relevant consumer protection statutes.

1. Company Information and Data Controller

For the purposes of this Privacy Policy, the data controller responsible for your personal information is:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you are encouraged to contact us directly using the information provided above or via the contact details outlined in Section 14 of this document.

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. This includes information you provide directly, information collected automatically, and information obtained from third-party sources.

2.1 Personal Information You Provide Directly

When you create an account, place an order, subscribe to our newsletter, contact customer support, or otherwise engage with our services, we may collect the following categories of personal information:

• Identity Information: Full name, username, and profile picture (if applicable).
• Contact Information: Email address, phone number, and delivery address (including street, city, state, and ZIP code).
• Account Credentials: Username, password, and security questions used to access your account.
• Order and Transaction Data: Details of food orders placed, items selected, order history, special instructions, and payment confirmation.
• Payment Information: Credit card numbers, debit card numbers, billing address, and other financial information necessary to process your transactions. Note: Full payment card details are processed by our PCI-DSS-compliant third-party payment processors and are not stored on our servers.
• Communications Data: Messages, feedback, reviews, and correspondence you send us via email, live chat, or contact forms.
• Survey and Preference Data: Responses to surveys, polls, questionnaires, and your stated preferences regarding food items, promotions, and communications.
• Loyalty Program Data: Points balance, rewards earned, redemption history, and participation records in any loyalty or promotional programs we offer.

2.2 Information Collected Automatically

When you access or use our website at pizzajets-eat.rest or our mobile applications, we automatically collect certain technical and usage data, including:

• Device Information: Device type (desktop, mobile, tablet), operating system, browser type and version, device identifiers, and hardware model.
• Log Data: IP address, access dates and times, pages viewed, referring URLs, search queries on our website, and error logs.
• Usage Data: Clickstream data, session duration, features accessed, navigation patterns, and interactions with our website and app interface.
• Location Data: Approximate geographic location derived from your IP address. If you permit it, we may also collect precise geolocation data via GPS or mobile device sensors to enable delivery services and show you nearby offers.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, local storage, and similar tracking technologies. Please refer to Section 9 for detailed information about our cookie practices.

2.3 Information from Third-Party Sources

We may receive personal information about you from third-party sources, including:

• Social Media Platforms: If you choose to log in or register using a social media account (e.g., Facebook, Google), we receive profile information such as your name, email address, and profile photo as authorized by your privacy settings on those platforms.
• Third-Party Delivery Partners: Information shared by delivery platform partners when you place orders through their services.
• Analytics Providers: Aggregated and anonymized data from analytics companies to better understand how users interact with our platforms.
• Payment Processors: Transaction confirmation and fraud detection signals from our payment processing partners.
• Marketing and Advertising Partners: Demographic and interest data used to improve the relevance of our marketing communications.

3. How We Use Your Information

We use the personal information we collect for the following specific and legitimate purposes:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including coordinating delivery or pickup.
• To create and manage your user account.
• To send order confirmations, delivery updates, and receipts via email or SMS.
• To process payments and prevent fraudulent transactions.
• To provide customer support and respond to your inquiries, complaints, and feedback.
• To administer loyalty programs, promotions, discounts, and special offers.

3.2 Analytics and Service Improvement

• To monitor and analyze usage patterns and trends on our website and applications.
• To improve the functionality, design, and content of our platforms.
• To conduct internal research, testing, and quality assurance activities.
• To understand customer preferences and optimize our menu offerings and pricing.
• To measure the effectiveness of our marketing campaigns and promotions.

3.3 Marketing and Communications

• To send you promotional emails, newsletters, and special offers about our products and services, where you have provided consent or where permitted by law.
• To display targeted advertisements on our platforms and third-party websites based on your interests and browsing behavior.
• To personalize your experience by showing you content and offers tailored to your preferences and order history.
• To notify you about changes to our services, terms, or this Privacy Policy.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Opting out of marketing communications will not affect transactional or service-related communications.

3.4 Legal Compliance and Security

• To comply with applicable federal and state laws, regulations, and legal obligations.
• To enforce our Terms of Service and other applicable agreements.
• To detect, investigate, and prevent fraudulent activities, security breaches, and other unlawful conduct.
• To protect the rights, property, and safety of our Company, our customers, and the public.
• To respond to lawful requests from governmental authorities, courts, and law enforcement agencies.

4. Sharing Your Information with Third Parties

We respect the confidentiality of your personal information and do not sell, rent, or lease your personal data to unaffiliated third parties for their own marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform functions on our behalf, including:

• Payment Processors: To securely process credit card and other payment transactions.
• Delivery Partners: To fulfill food delivery orders to your specified address.
• Cloud Hosting Providers: To store and manage our data and systems securely.
• Email and SMS Service Providers: To send transactional and marketing communications.
• Analytics Providers: To help us understand usage patterns and improve our services.
• Customer Support Platforms: To manage and respond to customer inquiries efficiently.
• Marketing and Advertising Platforms: To deliver and measure the effectiveness of targeted advertising campaigns.

These service providers are contractually obligated to use your personal information only for the purposes for which it was provided, to maintain appropriate security measures, and to comply with applicable privacy laws.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request.
• Protect and defend the rights or property of Jet's Pizza.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the public.
• Protect against legal liability.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, and you will have an opportunity to make choices about your information prior to such transfer.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

5. Data Security

We take the security of your personal information seriously and have implemented a comprehensive set of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Technical Safeguards

• Encryption: We use industry-standard Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Secure Storage: Personal data is stored on secure, access-controlled servers hosted by reputable cloud providers.
• Access Controls: We enforce role-based access controls, ensuring that only authorized personnel have access to personal data on a need-to-know basis.
• Payment Security: All payment card data is processed through PCI-DSS-compliant payment gateways. We do not store full card numbers on our systems.
• Vulnerability Management: We conduct regular security assessments, penetration testing, and vulnerability scans to identify and remediate potential risks.

5.2 Administrative and Physical Safeguards

• Employee training on data privacy and security best practices.
• Data breach response and incident management procedures.
• Vendor due diligence and contractual data security requirements for all third-party service providers.
• Physical access controls at facilities where data is processed.

Despite our best efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you in accordance with applicable federal and state law requirements.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to purposes necessary to provide the services you requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

6.2 General Privacy Rights for All U.S. Users

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information in certain circumstances.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we process your personal information based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us by:

• Sending an email to [email protected] with the subject line "Privacy Rights Request."

We will respond to your request within 45 days of receipt, or within the timeframe required by applicable law. In some cases, we may need to verify your identity before processing your request. We will not charge a fee for processing your first request within any 12-month period; however, we reserve the right to charge a reasonable fee for subsequent or manifestly unfounded requests.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal data is no longer required for the purposes for which it was collected, we will securely delete, destroy, or anonymize it in accordance with our data retention and disposal procedures.

8. Children's Privacy

We do not knowingly collect, solicit, or process personal information from individuals under the age of 18. Our services are not directed at children, and we do not intentionally market our digital platforms to minors.

If you are a parent or legal guardian and you believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such notification, we will take prompt steps to verify the information and delete any personal data collected from the child from our systems.

We comply with all applicable federal and state laws governing the online privacy of minors, including the Children's Online Privacy Protection Act (COPPA). If we become aware that we have inadvertently collected personal information from a child under the age of 13 in violation of COPPA, we will delete such information immediately.

9. Cookie Policy Overview

We use cookies and similar tracking technologies on our website pizzajets-eat.rest to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website, enabling core functionalities such as account login, shopping cart management, and order processing. You cannot opt out of these cookies as they are required for the website to function.
• Performance and Analytics Cookies: These cookies collect anonymized information about how visitors use our website, such as which pages are visited most frequently. We use this data to improve site performance and user experience. Examples include Google Analytics cookies.
• Functionality Cookies: These cookies allow our website to remember your preferences (such as your saved addresses, preferred language, and login details) to provide a more personalized experience.
• Marketing and Advertising Cookies: These cookies track your browsing habits and online activity to deliver targeted advertisements that are relevant to your interests on our website and third-party platforms. They may be set by us or by our advertising partners.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling certain cookies may impair the functionality of our website and services.

You may also opt out of interest-based advertising by visiting the Network Advertising Initiative (NAI) opt-out page at optout.networkadvertising.org or the Digital Advertising Alliance (DAA) opt-out page at optout.aboutads.info.

For comprehensive information about our cookie practices, including a full list of cookies used and their retention periods, please refer to our dedicated Cookie Policy available on our website.

10. International Data Transfers

Jet's Pizza is operated in the United States, and our primary data processing activities occur within the United States. If you access our website or services from outside the United States, please be aware that your personal information may be transferred to, stored on, and processed on servers located in the United States.

The data protection laws of the United States may differ from those in your country of residence. By using our services from outside the United States, you consent to the transfer of your personal information to the United States as described in this Privacy Policy.

When we transfer personal data internationally, we take appropriate steps to ensure that adequate safeguards are in place to protect your information, including ensuring that third-party recipients are bound by contractual data protection obligations consistent with applicable privacy laws.

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland and have concerns about the international transfer of your personal data, please contact us at [email protected] for more information about the safeguards we have implemented.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, delivery partner portals, and other external resources. This Privacy Policy applies solely to information collected by Jet's Pizza through our own website (pizzajets-eat.rest) and services. We are not responsible for the privacy practices, content, or security of any third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit, particularly before submitting any personal information. The inclusion of a link on our website does not imply endorsement of the linked website or its privacy practices by Jet's Pizza.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. Currently, there is no uniform standard for how websites should respond to DNT signals, and we do not currently alter our data collection and use practices in response to DNT signals from your browser.

However, you may manage your tracking preferences through your browser cookie settings and by opting out of interest-based advertising as described in Section 9 of this Privacy Policy.

13. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on our website at pizzajets-eat.rest with a new "Last Updated" date at the top of the page.
• Send a notification email to registered users at the email address associated with their account.
• Display a prominent notice on our website for a reasonable period following the update.

Your continued use of our website and services after any changes to this Privacy Policy become effective constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

If any changes to this Privacy Policy materially alter how we collect, use, or share your personal information, and where legally required, we will seek your consent before implementing such changes.

14. Filing Complaints with Data Protection Authorities

If you believe that we have violated your privacy rights or handled your personal information in a manner inconsistent with applicable privacy laws, we encourage you to first contact us directly so that we may attempt to resolve your concern promptly.

However, if you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority:

14.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) enforces consumer protection laws in the United States, including those related to privacy and data security. You can file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.2 California Attorney General (California Residents)

California residents may file a complaint with the California Attorney General's office or the California Privacy Protection Agency (CPPA) regarding violations of the CCPA/CPRA:

• Website: oag.ca.gov/privacy/ccpa
• California Privacy Protection Agency: cppa.ca.gov

14.3 State Attorneys General

Residents of other U.S. states may file privacy-related complaints with their respective State Attorney General's office. Contact information for your state's Attorney General can typically be found on your state government's official website.

15. Contact Us

If you have any questions, concerns, comments, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact our privacy team. We are committed to addressing your concerns promptly and transparently.

We will make every effort to respond to your inquiry within 45 days of receipt. For complex or multiple requests, we may require an additional period of up to 45 days, in which case we will notify you of the extension and the reasons for it within the initial 45-day response period.

If you are submitting a verifiable consumer request under the CCPA/CPRA, please include sufficient information for us to verify your identity and specify clearly the nature of your request. You may submit requests on behalf of yourself or, in certain circumstances, on behalf of another consumer as an authorized agent.