Refund Policy

Effective Date: May 22, 2026 | Last Updated: May 22, 2026

1. Introduction

Jet's Pizza ("we," "us," "our," or "the Company") operates the website pizzajets-eat.rest and provides food ordering and delivery services. We take pride in delivering fresh, high-quality food to every customer. However, we understand that issues can arise, and we are dedicated to resolving them fairly and promptly.

This Refund Policy governs all transactions processed through our website and is subject to applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act, and any applicable state-level regulations. By placing an order with Jet's Pizza, you acknowledge and agree to the terms set forth in this policy.

For any questions or concerns regarding this policy, please contact us at:

• Email: [email protected]
• Website: pizzajets-eat.rest

2. Eligibility Conditions for Refunds

A refund request may be eligible for consideration under the following circumstances:

• You received an incorrect item that does not match what you ordered.
• Your order arrived in a condition that is clearly unacceptable, spoiled, or unsafe for consumption.
• A significant portion of your order was missing from the delivery.
• Your order was never delivered, and tracking or confirmation indicates a failed delivery.
• A technical error or duplicate charge occurred during the payment process.
• Your order was significantly delayed beyond the estimated delivery time, and you were not notified in advance.

To be eligible for a refund, you must meet all of the following conditions:

1. The refund request must be submitted within the applicable timeframe described in Section 3 below.
2. You must provide sufficient evidence of the issue (e.g., photos, order number, description of the problem).
3. The order in question must have been placed and paid for through the official website pizzajets-eat.rest.
4. You must not have consumed more than a reasonable portion of the food before identifying and reporting the issue.

Jet's Pizza reserves the right to evaluate each refund request on a case-by-case basis. Meeting the above conditions does not guarantee an automatic refund; each case will be reviewed individually.

3. Timeframes for Refund Requests

It is important that refund requests be submitted within the appropriate timeframe. The following deadlines apply:

Requests submitted outside these timeframes may not be eligible for a refund. We strongly encourage all customers to inspect their orders promptly upon receipt and contact us immediately if any issues are identified.

4. Non-Refundable Items and Services

Certain items and circumstances are not eligible for refunds. These include, but are not limited to:

• Consumed food: Orders or items that have been substantially consumed are not eligible for a refund.
• Change of mind: Refunds will not be issued simply because you changed your mind about your order after it has entered preparation.
• Customized orders: Food items that were prepared according to specific customer customizations (e.g., special toppings, dietary modifications) are non-refundable unless the customization was prepared incorrectly.
• Delivery fees: Delivery and service fees are non-refundable unless the order was entirely non-delivered due to our error.
• Promotional or discounted items: Items purchased using promotional codes or special discounts may not be eligible for a full refund, depending on the terms of the promotion.
• Delays caused by external factors: Refunds will not be issued for delays resulting from circumstances beyond our control, including but not limited to severe weather, traffic conditions, or natural disasters.
• Incorrect address: If a delivery failure is due to an incorrect address provided by the customer, no refund will be issued.

5. How to Request a Refund (Step-by-Step)

If you believe you are eligible for a refund, please follow the steps below to submit your request:

1. Step 1 – Gather Your Information: Before contacting us, have the following information ready:
   • Your full name and contact information
   • Your order number (found in your order confirmation email)
   • The date and time of the order
   • A clear description of the issue
   • Photographic evidence, if applicable (e.g., wrong item, food quality issue)
2. Step 2 – Contact Us: Reach out to our customer support team via email at [email protected] or through the contact form available on our website at pizzajets-eat.rest. In your message, include the subject line "Refund Request – Order #[Your Order Number]."
3. Step 3 – Submit Your Evidence: Attach any relevant photos or screenshots to your email. Clearly explain the issue and specify whether you are requesting a full refund, partial refund, or replacement order.
4. Step 4 – Await Confirmation: You will receive an acknowledgment of your request within 1 business day. Our team will begin reviewing your case immediately.
5. Step 5 – Review Process: Our customer support team will assess your request, review the order details, and determine the appropriate resolution. This process typically takes 2 to 5 business days.
6. Step 6 – Resolution: Once a decision has been made, you will be notified via email. If your refund is approved, the amount will be processed to your original payment method. If your request is denied, we will provide a written explanation of the decision.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the funds to appear in your account will depend on your payment method. The following estimated processing times apply:

Please note that these timelines are estimates and may vary depending on your financial institution or payment provider. Jet's Pizza is not responsible for delays caused by third-party payment processors or banks.

7. Partial Refunds

In certain situations, only a partial refund may be issued. Partial refunds may apply in the following cases:

• Only some items in an order were incorrect, missing, or unsatisfactory — a partial refund reflecting only the affected items will be issued.
• The customer consumed a significant portion of the food before reporting the issue.
• The complaint is related to a minor quality issue that does not affect the overall order.
• The delivery was delayed but eventually completed within a reasonable additional timeframe.
• A discount or promotional code was applied to the order — the refund will be calculated based on the actual amount paid, not the full retail price.

The amount of a partial refund will be determined at our discretion, based on the nature and extent of the issue reported. We strive to be fair and transparent in all partial refund decisions.

8. Exchange Policy

Due to the perishable nature of food products, traditional exchanges (returning a product and receiving a replacement) are generally not applicable in the same manner as non-food retail businesses. However, Jet's Pizza offers the following alternatives:

• Order Replacement: If your order was incorrect or significantly unsatisfactory, we may offer to replace the affected items with a new, correct order at no additional charge, subject to availability and operational feasibility.
• Store Credit: As an alternative to a monetary refund, we may offer store credit equivalent to the value of the affected items. Store credit can be applied to future orders on pizzajets-eat.rest.

To request an order replacement or store credit, please follow the same steps outlined in Section 5 of this policy. Replacement orders must be requested within the timeframes specified in Section 3.

9. Cancellation Policy

Order cancellations are subject to the following terms:

9.1 Cancellations Before Order Preparation

You may cancel your order and receive a full refund only if the cancellation is requested within 5 minutes of placing the order and before the kitchen has begun preparing your food. Once preparation has started, cancellations are not guaranteed. Please contact us immediately at [email protected] if you need to cancel.

9.2 Cancellations After Order Preparation Has Begun

Once your order has entered the preparation stage, cancellations are generally not accepted, and no refund will be issued. This is because food preparation begins promptly after an order is received, and cancelling at this stage results in direct food waste and operational costs.

9.3 Cancellations Due to Our Error

If Jet's Pizza cancels your order for any reason (e.g., ingredient unavailability, operational issues, system errors), you will receive a full refund within the processing timeframes specified in Section 6 above. You will be notified promptly via email if we need to cancel your order.

9.4 Scheduled Orders

If you have placed a scheduled order for a future date or time, you may cancel and receive a full refund up to 30 minutes before the scheduled delivery or pickup time.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, you have the right to escalate the matter through the following dispute resolution process:

10.1 Internal Escalation

If you believe your refund request was handled incorrectly or unfairly, you may request an internal review by emailing [email protected] with the subject line "Refund Dispute – Order #[Your Order Number]." Please include a detailed explanation of why you disagree with the initial decision. A senior member of our customer service team will review your case and respond within 5 business days.

10.2 Payment Processor Dispute (Chargeback)

If you are unable to resolve your issue directly with Jet's Pizza, you have the right to contact your bank or payment provider to initiate a chargeback or dispute under applicable payment network rules. Please note that initiating a chargeback without first attempting to resolve the issue with us may delay the resolution process.

10.3 Consumer Protection Agencies

If your dispute remains unresolved, you may contact the following consumer protection authorities:

• Federal Trade Commission (FTC): www.ftc.gov — for complaints related to unfair or deceptive business practices.
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov — for payment and billing disputes.
• Your State Attorney General's Office: For state-level consumer protection matters.

10.4 Governing Law

This Refund Policy and all related disputes shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Jet's Pizza operates. Any legal proceedings arising from this policy shall be subject to the jurisdiction of the appropriate courts in the applicable state.

11. Fraudulent Refund Requests

Jet's Pizza takes fraudulent refund requests very seriously. If we determine that a refund request is fraudulent, exaggerated, or submitted in bad faith, we reserve the right to:

• Deny the refund request in its entirety.
• Suspend or permanently close the associated customer account.
• Report the fraudulent activity to the appropriate law enforcement or legal authorities.
• Pursue legal remedies available under federal and state law, including the FTC Act.

We monitor refund request patterns and use appropriate methods to identify and prevent abuse of our refund system.

12. Changes to This Refund Policy

Jet's Pizza reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website at pizzajets-eat.rest. The "Last Updated" date at the top of this page will reflect the most recent revision.

We encourage you to review this policy periodically to stay informed of any updates. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.

13. Contact Information

If you have any questions, concerns, or wish to submit a refund request, please do not hesitate to reach out to our customer support team using the contact details below:

Our customer support team is available to assist you and will make every effort to respond to your inquiry promptly and resolve your concern in a fair and timely manner.

This Refund Policy was last updated on May 22, 2026, and is effective as of that date.